https://helpforum.sky.com/t5/Sky-Stream/Whole-Home-Query/m-p/5330544#M79767 <P>I have just come back to Sky TV wasn't a customer for about 15 months but still had a Glass TV which I have just used as a normal tv in this period. I have just signed up to the ultimate tv and broadband package with one of the additional extras being the whole home option. I was under the impression that I would receive a 1 stream puck + reinstate my Glass TV but I have not received anything from Sky has any one had a similar experience.&nbsp;</P> Wed, 29 Jul 2026 10:04:39 GMT JHW45 2026-07-29T10:04:39Z https://helpforum.sky.com/t5/Sky-Stream/Whole-Home-Query/m-p/5330544#M79767 <P>I have just come back to Sky TV wasn't a customer for about 15 months but still had a Glass TV which I have just used as a normal tv in this period. I have just signed up to the ultimate tv and broadband package with one of the additional extras being the whole home option. I was under the impression that I would receive a 1 stream puck + reinstate my Glass TV but I have not received anything from Sky has any one had a similar experience.&nbsp;</P> Wed, 29 Jul 2026 10:04:39 GMT https://helpforum.sky.com/t5/Sky-Stream/Whole-Home-Query/m-p/5330544#M79767 JHW45 2026-07-29T10:04:39Z https://helpforum.sky.com/t5/Sky-Stream/Whole-Home-Query/m-p/5330572#M79768 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2853621">@JHW45</a>&nbsp; Did you order anm additional puck at the same time, adding Whole Home does not automatically add a puck.</P> Wed, 29 Jul 2026 10:33:16 GMT https://helpforum.sky.com/t5/Sky-Stream/Whole-Home-Query/m-p/5330572#M79768 GD1 2026-07-29T10:33:16Z