https://helpforum.sky.com/t5/Sky-Stream/Puk-problem/m-p/5329611#M79716 Puk keeps freezing..screen goes blank have to switch off the puk for a few minutes. This happens a few times a day. Tue, 28 Jul 2026 10:26:17 GMT Sooty26 2026-07-28T10:26:17Z https://helpforum.sky.com/t5/Sky-Stream/Puk-problem/m-p/5329611#M79716 Puk keeps freezing..screen goes blank have to switch off the puk for a few minutes. This happens a few times a day. Tue, 28 Jul 2026 10:26:17 GMT https://helpforum.sky.com/t5/Sky-Stream/Puk-problem/m-p/5329611#M79716 Sooty26 2026-07-28T10:26:17Z https://helpforum.sky.com/t5/Sky-Stream/Puk-problem/m-p/5329615#M79717 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4740762">@Sooty26</a>&nbsp; 1st thing to check is speed reaching your hub, is it connected over wifi?</P> <P>&nbsp;</P> <P>On your puck open the Netflix app, go to Get Help, run connection test, what speed is being shown?</P> Tue, 28 Jul 2026 10:33:21 GMT https://helpforum.sky.com/t5/Sky-Stream/Puk-problem/m-p/5329615#M79717 GD1 2026-07-28T10:33:21Z