topic Puck won't stay on in Sky Stream

Puck won't stay on

Sabsaw — Mon, 27 Jul 2026 17:38:52 GMT

The light is on my puck but isn't showing any pictures

Re: Puck won't stay on

Angel_Aka — Tue, 28 Jul 2026 08:36:51 GMT

@Sabsaw wrote:
The light is on my puck but isn't showing any pictures

Turn it off at the wall and back on again. Check that the HDMI cable is securely fitted to both the puck and your TV. Use your TV's remote control (not the puck's) to select the appropriate HDMI input.

Follow the on-screen instructions.

Re: Puck won't stay on

lettice — Tue, 28 Jul 2026 17:08:09 GMT

This is often a case of the puck getting stuck in a standby type state.

Have a read of this Sky help article, namely performing the recovery procedure on step o 4;

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck