topic Re: Sky Stream puck not showing programmes and just has a blue square in Sky Stream

Sky Stream puck not showing programmes and just has a blue square

JoRow50 — Tue, 21 Jul 2026 18:39:44 GMT

Hi. My sky stream does not show the full details of the programme it just leaves a blue square. Any help would be appreciated. Thank you

Re: Sky Stream puck not showing programmes and just has a blue square

Coley-W95 — Wed, 22 Jul 2026 15:13:29 GMT

Hi there @JoRow50 Welcome to the Community Forum. Sorry to see that you're seeing a blue square when you try to access a programme on your Sky Stream puck. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Sky Stream puck not showing programmes and just has a blue square

Digifriendly — Mon, 27 Jul 2026 03:43:29 GMT

Did you get issue solved?

I have had similar problem.

Re: Sky Stream puck not showing programmes and just has a blue square

LJB-C — Mon, 27 Jul 2026 08:59:14 GMT

Hi @Digifriendly, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Sky Stream puck not showing programmes and just has a blue square

JoRow50 — Mon, 27 Jul 2026 11:39:10 GMT

Nope still happening

Re: Sky Stream puck not showing programmes and just has a blue square

Angel_Aka — Mon, 27 Jul 2026 11:50:49 GMT

@JoRow50 wrote:
Nope still happening

See the post currently marked as 'Answer' on this lengthy thread.

Re: Sky Stream puck not showing programmes and just has a blue square

JoRow50 — Mon, 27 Jul 2026 11:53:28 GMT

Nope still ongoing

Re: Sky Stream puck not showing programmes and just has a blue square

Angel_Aka — Mon, 27 Jul 2026 13:02:33 GMT

@JoRow50 wrote:
Nope still ongoing

Did you read the answer in the thread I posted?

Sky are aware of the issue and are still trying to fix it, so yup, still ongoing...