topic Re: Apple TV & Paramount not loading in Sky Stream in Sky Stream

Apple TV & Paramount not loading in Sky Stream

Paddy12 — Mon, 08 Jan 2024 11:22:59 GMT

I have moved from Q to streaming. Apple TV and Paramount not loading. Other apps ok. Never had this problem on Q. I have a subscription for Apple. Should I invest in a hdmi cable to connect iPad to TV? However if other apps are working then I see no reason why Apple and Paramount not working. Is this a Sky technical issue?

Re: Apple TV & Paramount not loading in Sky Stream

Exiled-in-HH — Mon, 08 Jan 2024 11:40:02 GMT

How long have you had your Sky Streaming device?

Re: Apple TV & Paramount not loading in Sky Stream

Paddy12 — Mon, 08 Jan 2024 11:42:48 GMT

It was set up on Saturday so it has been on nearly 48 hours.

Re: Apple TV & Paramount not loading in Sky Stream

Exiled-in-HH — Mon, 08 Jan 2024 11:47:28 GMT

Have you read the help article....

https://www.sky.com/help/articles/using-apple-tv-plus

Re: Apple TV & Paramount not loading in Sky Stream

Paddy12 — Mon, 08 Jan 2024 12:04:22 GMT

Thank you. There has been an error message for the last couple of days for Paramount stating Sky is working on the issue. I think Paramount and Apple work in partnership. I am wondering if the two issues are linked.

When I request Apple TV + I get please wait loading message then the screen goes blank.

Re: Apple TV & Paramount not loading in Sky Stream

Exiled-in-HH — Mon, 08 Jan 2024 12:21:48 GMT

The usual advice given is....

1. try a reboot

2 try an app refresh

Re: Apple TV & Paramount not loading in Sky Stream

Paddy12 — Mon, 08 Jan 2024 12:28:48 GMT

I tried that on Saturday evening to no avail. Will have another go this evening. Thanks for responding. I will let you know how I get on.

Re: Apple TV & Paramount not loading in Sky Stream

Exiled-in-HH — Mon, 08 Jan 2024 12:33:22 GMT

Report the issue to Sky sooner rather than later and request a replacement Sky streaming device😊

Re: Apple TV & Paramount not loading in Sky Stream

Paddy12 — Tue, 09 Jan 2024 07:41:03 GMT

I am pleased to say all apps are now working. Not sure if it was resetting Puck or technical error code for Paramount got sorted. Thank you for your help.