topic Re: HBO Max black screen with sound in Sky Stream

HBO Max black screen with sound

Gb892 — Mon, 20 Jul 2026 21:43:35 GMT

Anyone else got issues with HBO Max through Sky stream puck having a black screen but the sound working?

it's infuriating and I've no real idea how to fix it other than going onto another app, starting to watch something and then back onto hbo max and hoping

Re: HBO Max black screen with sound

lettice — Tue, 21 Jul 2026 05:51:43 GMT

Not sure if you also tried, but would suggest the following;

A settings restart of your Sky Stream puck
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

With your Sky Stream puck in Standby, do a restart of your broadband router/hub.

Try an apps refresh;

Press Home on your Sky remote, then highlight Settings.
Press System management, then Resets and updates, and finally Refresh apps.
You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing. Note: An apps refresh can take up to 24 hours to fully complete.

Re: HBO Max black screen with sound

Wurzelm — Thu, 23 Jul 2026 17:09:10 GMT

I'm having the same issue. Rest box works for a short time but problem persists. Sort this out please sky. We all pay enough for TV and services not to have to put up with this. Does the same on pucks and Sky glass.