topic Re: Turning itself off. in Sky Stream

Turning itself off.

Tuffty — Fri, 17 Jul 2026 16:21:14 GMT

SKY TV WILL YOU PLEASE TAKE NOTE.

Sky. Can you upload a fix to the stupidity of Sky Glass and Sky Stream keep turning itself off. If I'm not it the lounge for 5 minutes, it turns off. If you're watching TV and you go out of the lounge. By the time you come back. It's turned off, every time it's turned off. WILL YOU STOP IT HAPPENING. The setting is switched off, but yet the thing STILL turns itself off, what's the point of putting a setting on the equipment to stop it of turning itself off. When it turns itself off anyway. Furthermore. It's not beneficial to anyone who's blind and relies on audio descriptions is it, because, yes, there's a message saying it will turn off in 1 minute (if you're in the lounge to see it) but visually impaired people are not going to see that are they. What's this all about as well. Pardon me, but, a load of horse manure about power saving.

Re: Turning itself off.

arcadeavenger — Mon, 20 Jul 2026 10:24:07 GMT

Hi @Tuffty, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.

Re: Turning itself off.

Chris-G83 — Mon, 20 Jul 2026 17:24:15 GMT

Omg this has been happening to mine today. Last issue was the frame stuttering and now it turns itself off! Why??? LOL.

Re: Turning itself off.

arcadeavenger — Mon, 20 Jul 2026 17:47:14 GMT

Hi @Chris-G83, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.