https://helpforum.sky.com/t5/Sky-Stream/Puck-box-is-on-but-program-won-t-load/m-p/5322905#M79397 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4734509">@SH731</a>&nbsp;and welcome to the forum.</P><P>Try restarting the Glass by going into Settings &gt; System Management &gt; Resets &amp; Updates &gt; Restart device.<SPAN class="">&nbsp; </SPAN>It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t be concerned when this happens.</P><P>&nbsp;</P><P>This procedure usually resolves this sort of software glitch.</P><P>&nbsp;</P> Sun, 19 Jul 2026 21:18:56 GMT Fothergill1 2026-07-19T21:18:56Z https://helpforum.sky.com/t5/Sky-Stream/Puck-box-is-on-but-program-won-t-load/m-p/5322902#M79396 <P>Puck box on but when when I try to pick a channel it says program can't load&nbsp;</P> Sun, 19 Jul 2026 21:10:56 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-box-is-on-but-program-won-t-load/m-p/5322902#M79396 SH731 2026-07-19T21:10:56Z https://helpforum.sky.com/t5/Sky-Stream/Puck-box-is-on-but-program-won-t-load/m-p/5322905#M79397 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4734509">@SH731</a>&nbsp;and welcome to the forum.</P><P>Try restarting the Glass by going into Settings &gt; System Management &gt; Resets &amp; Updates &gt; Restart device.<SPAN class="">&nbsp; </SPAN>It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t be concerned when this happens.</P><P>&nbsp;</P><P>This procedure usually resolves this sort of software glitch.</P><P>&nbsp;</P> Sun, 19 Jul 2026 21:18:56 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-box-is-on-but-program-won-t-load/m-p/5322905#M79397 Fothergill1 2026-07-19T21:18:56Z