topic Re: Puck won’t connect to Wifi in Sky Stream https://helpforum.sky.com/t5/Sky-Stream/Puck-won-t-connect-to-Wifi/m-p/5322694#M79364 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3896607">@Mark15476</a></SPAN> I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A></P> Sun, 19 Jul 2026 14:09:12 GMT _Claire 2026-07-19T14:09:12Z Puck won’t connect to Wifi https://helpforum.sky.com/t5/Sky-Stream/Puck-won-t-connect-to-Wifi/m-p/5322331#M79333 <P>My puck won't connect to the router</P> Sat, 18 Jul 2026 19:04:13 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-won-t-connect-to-Wifi/m-p/5322331#M79333 Mark15476 2026-07-18T19:04:13Z Re: Puck won’t connect to Wifi https://helpforum.sky.com/t5/Sky-Stream/Puck-won-t-connect-to-Wifi/m-p/5322694#M79364 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3896607">@Mark15476</a></SPAN> I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A></P> Sun, 19 Jul 2026 14:09:12 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-won-t-connect-to-Wifi/m-p/5322694#M79364 _Claire 2026-07-19T14:09:12Z