topic Sky Puck constantly failing aaagh help in Sky Stream

Sky Puck constantly failing aaagh help

RRCh — Thu, 16 Jul 2026 17:17:13 GMT

Help!

Sky puck constantly failing. I've had many issues since installation on Wednesday just gone.

1. black screen no response from puck, white light on

2. freezing when scrolling

3. Self restarting

i have connected to hub via Ethernet cable and switched off the WiFi. I have done all the restarting and resetting and rebooting prompts and help guides. It is at least 6 inches away from anything else.

is it a faulty puck?

is is becoming increasingly more frustrating as we switched because we believed that Sky would be a reliable service.

Re: Sky Puck constantly failing aaagh help

lettice — Thu, 16 Jul 2026 17:34:42 GMT

Sounds like you have done some good searching of issues and tried some of the obvious help.

Think it might be better for you to work with Sky to fix or help.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: Sky Puck constantly failing aaagh help

Allan95 — Thu, 16 Jul 2026 17:37:41 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.