Sky Puck Sound Issue

Stephen+Cluer — Thu, 16 Jul 2026 07:19:33 GMT

The sound intermittently skips milliseconds. Sky Technical after waiting 2 hour to speak to them said they had fixed remotely but still skipping.

Re: Sky Puck Sound Issue

Angel_Aka — Thu, 16 Jul 2026 08:21:38 GMT

@Stephen+Cluer wrote:
The sound intermittently skips milliseconds. Sky Technical after waiting 2 hour to speak to them said they had fixed remotely but still skipping.

What audio output settings are you using on your puck? Is it connected directly to your TV? Do you use a soundbar or AVR?

Try changing the audio output from Auto to PCM Stereo or Dolby Digital or Dolby Digital+ to see if it improves things.

Also make sure you've rebooted your puck and check that the HDMI cable is firmly connected at both ends.

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Sky Puck Sound Issue

Re: Sky Puck Sound Issue