Sky Puck constantly needs powered down

Marcel8 — Tue, 14 Jul 2026 19:25:00 GMT

My Sky Puck needs the power taking off it every time the tv is switched on. It can take 5 -10 minutes with multiple resets until it comes back on. This has been getter my progressively worse

Re: Sky Puck constantly needs powered down

Jen_out_of_Jen — Wed, 15 Jul 2026 14:37:58 GMT

Hi @Marcel8, I’ve escalated your post to our Community Messaging team, who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware that conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Sky Puck constantly needs powered down in Sky Stream

Sky Puck constantly needs powered down

Re: Sky Puck constantly needs powered down