topic Re: Intermittent WiFi connection on sky puck in Sky Stream

Intermittent WiFi connection on sky puck

MM2311 — Mon, 13 Jul 2026 14:05:44 GMT

When the puck is first turned on it says there is no WiFi connection If it is rebooted by turning it off and on at the mains then it works but of course it takes some time to reset Very annoying

Re: Intermittent WiFi connection on sky puck

SuperMatt — Tue, 14 Jul 2026 09:16:17 GMT

Morning, @MM2311. I'll send you an invite to a private chat shortly and we can help you get this working for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Intermittent WiFi connection on sky puck

Fothergill1 — Tue, 14 Jul 2026 11:14:29 GMT

Hi @MM2311 Check that Networked Standby Mode is turned on in settings. This stops your puck losing the network connection when it goes into standby.

To check go to Settings > Start up & Standby > Networked Standby Mode.