topic Sky pucker box lost remote in Sky Stream

Sky pucker box lost remote

Teiganveitch — Tue, 14 Jul 2026 09:52:57 GMT

I have the sky pucker Brandon down in my sitting room and we have lost the remote so I need a new one

GD1 — Tue, 14 Jul 2026 09:59:22 GMT

@Teiganveitch You mean Sky Puck? You'll need to order one online at cost to you see this guide https://www.sky.com/help/articles/damaged-or-lost-sky-glass-remote

In the meantime you can use the Sky Glass/Stream remote app https://www.sky.com/help/articles/sky-remote-app

Angel_Aka — Tue, 14 Jul 2026 09:57:50 GMT

@Teiganveitch wrote:
I have the sky pucker Brandon down in my sitting room and we have lost the remote so I need a new one

If you mean a Sky Stream puck then you can purchase a new remote from Amazon.

Sky will only replace faulty ones under warranty. If you've lost yours then you'll need to pay for a new one.