topic Re: Issue with sound in Sky Stream

Issue with sound

LynnH22 — Tue, 14 Jul 2026 08:42:15 GMT

Sound keeps dropping off, comes back on when I turn tv off and on again. Thought it was the tv so bought a new one, but still happening. Have reset the puck, again not helped. Any thoughts?

Re: Issue with sound

Angel_Aka — Tue, 14 Jul 2026 08:43:23 GMT

@LynnH22 wrote:
Sound keeps dropping off, comes back on when I turn tv off and on again. Thought it was the tv so bought a new one, but still happening. Have reset the puck, again not helped. Any thoughts?

What are the audio output settings on your puck? Try setting it to PCM stereo if you're connecting it straight to the TV and don't have a soundbar.

Re: Issue with sound

LynnH22 — Tue, 14 Jul 2026 08:50:23 GMT

Thanks for getting back to me. The sound was on auto, I have changed it as you suggested, will see if that helps. Thanks again.

Re: Issue with sound

Angel_Aka — Tue, 14 Jul 2026 08:58:25 GMT

@LynnH22 wrote:
Thanks for getting back to me. The sound was on auto, I have changed it as you suggested, will see if that helps. Thanks again.

Fingers crossed!