Puck keeps dropping out

Kickstart1966 — Sun, 12 Jul 2026 20:13:15 GMT

Recently our sky puck keeps dropping out , saying no internet . This is a new puck and we still keep getting this issue . There is no issue with the internet or wifi with any other devices , just this sky puck . Very annoying and frustrating now . Any help . I have reset the router and also rebooted the puck . Thinking throwing the towel in with sky .

Re: Puck keeps dropping out

MarkGoldsmith — Mon, 13 Jul 2026 07:10:13 GMT

@Kickstart1966 wrote:
Recently our sky puck keeps dropping out , saying no internet . This is a new puck and we still keep getting this issue . There is no issue with the internet or wifi with any other devices , just this sky puck . Very annoying and frustrating now . Any help . I have reset the router and also rebooted the puck . Thinking throwing the towel in with sky .

If this same issue has occurred on multiple pucks, including replacement ones sent by Sky then it is likely the cause is the network connection its able to get in the location you have it.

First thing is to make sure the puck is out in the open (for example, it's not hidden behind the TV or placed in a cupboard or on an enclosed shelf on a TV unit that is quite thick). Wifi networks are very prone to network interference from numerous local environmental factors, which does mean the signal won't be strong enough through every inch of a property. Whilst other devices may not suffer these problems on your Wifi network they work differently as they are local devices which plenty of store space which allows for content to be buffered locally, the sky streaming stream works mainly as a remote system, where everything is actually run from Sky's servers, there is very little local buffering and the device requires a constant connection to Sky's servers ( which means that numerous small network dropouts will typically cause the puck issues).

The other thing to try is disabling the Wifi on the puck and connecting via an ethernet cable to your router ( or if this isn't practical use powerline adapters and to connect the puck via ethernet instead).

topic Puck keeps dropping out in Sky Stream

Puck keeps dropping out

Re: Puck keeps dropping out