Incorrect pin on sky stream setup

Bellywalks — Sun, 12 Jul 2026 19:16:27 GMT

Having a nightmare with initial Sky stream setup. Tried 3 x pucks now and all do the same thing - get most of the way through initial setup and then get stuck on 'incorrect pin' page. I've tried last 4 digits of my mobile number, I've also successfully reset the pin and tried that. When I try and enter the correct pin it just continues to say 0 of 3 attempts and doesn't register me entering the pin. At my wits end - Sky are aware, supposedly escalated it but can't seem to fix it! I'm sure there is some sort of account issue but does anyone know how else I can fix it? I've tried hard resetting the pucks over 30 times too.

Re: Incorrect pin on sky stream setup

Brill+Gill — Mon, 13 Jul 2026 14:58:49 GMT

Hi @Bellywalks, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Incorrect pin on sky stream setup in Sky Stream

Incorrect pin on sky stream setup

Re: Incorrect pin on sky stream setup