https://helpforum.sky.com/t5/Sky-Stream/No-WiFi-Connection/m-p/5316850#M78936 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2386356">@rossc1989</a>&nbsp;</P><P>Where is your puck located? Behind the TV?</P><P>Have you run a network check from the get help menu on the puck's Netflix app? This is the <EM><STRONG>only</STRONG></EM> way to discover the broadband speed <EM><STRONG>actually being received</STRONG></EM> by the puck.&nbsp;</P> Sat, 11 Jul 2026 10:14:21 GMT Angel_Aka 2026-07-11T10:14:21Z https://helpforum.sky.com/t5/Sky-Stream/No-WiFi-Connection/m-p/5316834#M78935 <P>So for weeks my puck has been freezing on pictures and stuttering and now it won't load anything at all! I know my WiFi is completely fine and is sky 300MB and everything else is working fine including my TV apps which is right next to the puck. Honestly I give up!&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="20090.jpg" style="width: 3000px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/118819iDC02485A7AF46E1D/image-size/medium?v=v2&amp;px=400" role="button" title="20090.jpg" alt="20090.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="20091.jpg" style="width: 3000px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/118820iC76D20A1AF577373/image-size/medium?v=v2&amp;px=400" role="button" title="20091.jpg" alt="20091.jpg" /></span></P><P> </P> Sat, 11 Jul 2026 09:56:47 GMT https://helpforum.sky.com/t5/Sky-Stream/No-WiFi-Connection/m-p/5316834#M78935 rossc1989 2026-07-11T09:56:47Z https://helpforum.sky.com/t5/Sky-Stream/No-WiFi-Connection/m-p/5316850#M78936 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2386356">@rossc1989</a>&nbsp;</P><P>Where is your puck located? Behind the TV?</P><P>Have you run a network check from the get help menu on the puck's Netflix app? This is the <EM><STRONG>only</STRONG></EM> way to discover the broadband speed <EM><STRONG>actually being received</STRONG></EM> by the puck.&nbsp;</P> Sat, 11 Jul 2026 10:14:21 GMT https://helpforum.sky.com/t5/Sky-Stream/No-WiFi-Connection/m-p/5316850#M78936 Angel_Aka 2026-07-11T10:14:21Z