https://helpforum.sky.com/t5/Sky-Stream/Audio-Dropouts/m-p/5316557#M78884 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Fri, 10 Jul 2026 19:11:01 GMT Sky_Gee 2026-07-10T19:11:01Z https://helpforum.sky.com/t5/Sky-Stream/Audio-Dropouts/m-p/5315780#M78822 <P><SPAN>Only started recently. Have two pucks in the house with super fast broadband. &nbsp;One of them is working fine, the other is dropping audio at random. &nbsp;Occasional picture stutters bit not as often as audio. Changed tvs, cables. Switched from WiFi to Ethernet, did all the reboots and restores possible, disabled home cinema, rebooted the network (have a mesh network which is flawless), disabled the option to control via remote, changed the pictures settings - tried everything and still can't resolve it. &nbsp;I feel like issue only started just before World Cup. &nbsp;Box is receiving 64mb over WiFi. &nbsp;Same issue on both LG and Samsung TV. Firmware up to date. Native apps on tvs work perfectly. &nbsp;What are my next steps?&nbsp;</SPAN></P> Thu, 09 Jul 2026 20:25:20 GMT https://helpforum.sky.com/t5/Sky-Stream/Audio-Dropouts/m-p/5315780#M78822 Framar2026 2026-07-09T20:25:20Z https://helpforum.sky.com/t5/Sky-Stream/Audio-Dropouts/m-p/5316557#M78884 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Fri, 10 Jul 2026 19:11:01 GMT https://helpforum.sky.com/t5/Sky-Stream/Audio-Dropouts/m-p/5316557#M78884 Sky_Gee 2026-07-10T19:11:01Z