topic Re: Internet not connected frequently in Sky Stream

Internet not connected frequently

Dawn19811 — Wed, 08 Jul 2026 21:26:35 GMT

I'm a new sky customer and every time I go to use the sky box the message;

'Get connected' comes up. Sometimes it works after a few minutes and sometimes it takes longer.

Re: Internet not connected frequently

caesarome — Wed, 08 Jul 2026 21:28:35 GMT

@Dawn19811

What Sky box it this, Sky Q ?

Re: Internet not connected frequently

Dawn19811 — Wed, 08 Jul 2026 22:06:52 GMT

It's the sky stream puck

Re: Internet not connected frequently

lettice — Thu, 09 Jul 2026 07:00:20 GMT

Can you make sure you have these options set in the Sky Stream puck settings;

Set Network standby mode to ON

Turn wifi OFF under Network if connected via an ethernet cable.

Different ways to get to the above Sky Stream settings menu;
Hit the . . . button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the home menu.