topic Re: Pixelating in Sky Stream

Pixelating

Billym60 — Wed, 08 Jul 2026 09:59:05 GMT

Hi I turned on my puck this morning and every channel is badly pixelated.. I reset my router and the sky puck but it has made no difference.. I have an excellent signal to my box. It's problem. After problem. I've followed all instructions provided to no avail..

Re: Pixelating

Angel_Aka — Wed, 08 Jul 2026 10:04:38 GMT

@Billym60 wrote:
Hi I turned on my puck this morning and every channel is badly pixelated.. I reset my router and the sky puck but it has made no difference.. I have an excellent signal to my box. It's problem. After problem. I've followed all instructions provided to no avail..

Have you run a network check from the get help menu on the puck's Netflix app? This is the only way to find out the actual speed being received.

Re: Pixelating

Billym60 — Wed, 08 Jul 2026 10:11:59 GMT

Yes that's one of the first things I did the speed is more than adequate..