https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-light-is-red/m-p/5313750#M78662 <P>Hi there, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3392767">@kat+smiff</a></SPAN> &nbsp;I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Tue, 07 Jul 2026 16:37:37 GMT J_ham 2026-07-07T16:37:37Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-light-is-red/m-p/5313112#M78583 <P>I've restarted my sky stream puck several times now. The indicator light switches from white to red, and nothing. Sky logo is on screen but nothing else happens when I press the home button.</P> Mon, 06 Jul 2026 19:58:03 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-light-is-red/m-p/5313112#M78583 kat+smiff 2026-07-06T19:58:03Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-light-is-red/m-p/5313750#M78662 <P>Hi there, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3392767">@kat+smiff</a></SPAN> &nbsp;I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Tue, 07 Jul 2026 16:37:37 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-light-is-red/m-p/5313750#M78662 J_ham 2026-07-07T16:37:37Z