topic Re: Puck is freezing in Sky Stream

Puck is freezing

123sayjpg — Sun, 05 Jul 2026 09:36:39 GMT

I have had a puck for 4,weeks now and the one in the bedroom won't work. The white light is on but the sky doesn't work. I have one in the living room and that works.

Re: Puck is freezing

123sayjpg — Sun, 05 Jul 2026 09:38:44 GMT

Re: Puck is freezing

lettice — Sun, 05 Jul 2026 10:07:29 GMT

Have a read of this Sky help article, namely performing the recovery procedure on step 4;

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck