topic Re: Sky stream technical issue in Sky Stream

Sky stream technical issue

Webbie13 — Sat, 04 Jul 2026 07:07:05 GMT

Has anyone else suffered technical fault issues with sky streaming

only had the thing 3 weeks fed up ringing and trying to solve

works for a few hours then freezes & goes off again

Re: Sky stream technical issue

GD1 — Sat, 04 Jul 2026 07:21:14 GMT

@Webbie13 Your post has been moved from the Sky Go Board as Sky Go is a PC/Mobile app and unrelated to Sky Stream.

Re: Sky stream technical issue

Gincap — Sat, 04 Jul 2026 10:57:03 GMT

Technical faults generally arise with a weak internet or wifi signal. How are you connected ethernet cable or wifi? Ethernet is more stable. Check in the Netflix app under settings how strong your wifi signal is. The puck requires a clean line of site to your router.

Re: Sky stream technical issue

lettice — Sat, 04 Jul 2026 11:02:57 GMT

@Webbie13

As mentioned above this is most probably due to some local network issues or interference. That is a ke factor for a reliable experience with Sky Stream.

Can you do a network speed test on your Puck.
Launch Netflix on your puck (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test several times, say over a half hour period or during your busiest household network times between tests.
What is your speed?

Also, it may be suffering from interference, more often seen as an intermittent blip.
Not always a cure, but the following may help to resolve;
Make sure you have a good 6-8 inches free on all sides of the puck.
Do not stack the puck on top of any other device.
Try to keep the puck in the open, not tucked away in a cabinet or sat directly behind the TV.
Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.

Re: Sky stream technical issue

Webbie13 — Sun, 05 Jul 2026 10:29:48 GMT

Connected by Ethernet after 30 mins on fone with Sky

Netflix test done

3. hour later same issues