topic Re: Sly Stream - unable to stop pause in Sky Stream

Sly Stream - unable to stop pause

Spewage — Fri, 03 Jul 2026 16:41:51 GMT

On either of my 2 pucks I pause a live programme - initially SkySport F1 UHD. When I unpause the stream pauses again and won't restart properly. If I manage to go back to "Watch from Start" the same issue occurs when I need to stop the fast forward to get to the correct time.

Had 3 calls with Sky. First was someone who, even though I asked, was clearly NOT in the Stream support group. Waste of my time. Second was a specialist and we worked through the issues (including the puck not activating my account!) and I left the call with the pause working, 10 minutes later the same issue and my third call. This person was probably NOT in the Stream specialist group, but I worked through the suggestions. However, she decided that after 2 years of my network setup being OK, my latency (of between 3ms and 35ms) was too high and I needed to move myTV/router etc closer. Sure...

After doing a complete network reset the stream started pausing correctly, but here we are again with the same issue.

I have 450mb FTTH with over 250Mb at the puck per the Netflix test. Speedtest from my iPhone gives me 9ms latency in the same location.

Any ideas of how to solve this one?

Thanks 🙂

Re: Sly Stream - unable to stop pause

tvboy55 — Fri, 03 Jul 2026 17:33:31 GMT

Many people now have same issue assume related to attempts to solve the UHD feeds stuttering . Totally missed Q3 for the sprint as I paused it 🤦🏻. Typical Sky solve one issue create another total lack if testing .

Re: Sly Stream - unable to stop pause

Spewage — Fri, 03 Jul 2026 17:36:39 GMT

Sorry to hear that - last week I missed the whole race! I wasn't aware of the Playlist making the cloud recording available, so since the race didn't appear in the EPG I gave up and watched the 7 minute highlights!

I'm actually happy/sad that I'm not the only one with this issue though

Unable to resume live TV after pausing

DuckBoy — Sat, 04 Jul 2026 11:39:11 GMT

Hi all, I've noticed the last couple of weeks that when I pause live TV, I can never resume it. So for instance I've just been watching the F1 Sprint race and I had to pause for about 5 minutes. Now when I try to resume the program plays for a split second and then pauses again. I'm unable to rewind or fast forward for the same reason, and the exact same happens if I select to watch from the start. So my only option is to go back to live and have missed a chunk of live action. Is this a known issue, and is there a solution for it? Stream is already a massive downgrade from Q, and this makes it even less usable, so I'd love a solution if possible. Thanks.

Sky stream won’t play after a brief pause

Curvy4life — Sat, 04 Jul 2026 12:06:51 GMT

If I am watching live tv or a program on catch up and pause it for a few seconds (less than a minute) when I press play the play symbol briefly appears on the screen but the program remains paused. Ditto if I click to skip adverts.

The only way around this is to come out of the program and go back in (if catch up) or change the channel if live tv which means I've missed part of the program.

I've tried unplugging the puck and restarting but it hasn't helped.

Any ideas please?

Re: Sky stream won’t play after a brief pause

David377 — Sat, 04 Jul 2026 12:10:33 GMT

I am also experiencing this, really annoying! It's one technical issue after another with Sky, they couldn't care less.

Re: Sky stream won’t play after a brief pause

WebSTAR — Sat, 04 Jul 2026 13:24:19 GMT

Exactly the same issue! Really annoying!!

Re: Unable to resume live TV after pausing

PeterPuck — Sat, 04 Jul 2026 16:25:43 GMT

I have exactly the same problem. Super frustrating. Means live pause is useless

Re: Sky stream won’t play after a brief pause

PeterPuck — Sat, 04 Jul 2026 16:26:53 GMT

Does anyone from Sky read this or are we just moaning so we don't feel alone?

Re: Sky stream won’t play after a brief pause

tvboy55 — Sat, 04 Jul 2026 16:56:36 GMT

@PeterPuck I would hope the superusers feed this back to Sky as trying to complain to them is a waste of time . Been waiting 6 weeks for them to reply to a query .

Re: Sly Stream - unable to stop pause

Shaco+Unica — Sat, 04 Jul 2026 17:40:56 GMT

I have exactly the same issue. Spoke with Sky support and they are meant to get back to me.

Re: Unable to resume live TV after pausing

Shaco+Unica — Sat, 04 Jul 2026 17:42:23 GMT

Seems to be an issue affecting lots of us. No resolution as yet

Following

Re: Sly Stream - unable to stop pause

PeterPuck — Sat, 04 Jul 2026 18:00:25 GMT

I can't face calling sky again. Took me over a month and a formal complaint about a different issue before anyone would listen to me properly.

"it's a problem with your WiFi" over and over.

Re: Sly Stream - unable to stop pause

dpatt2 — Sat, 04 Jul 2026 18:32:32 GMT

I admire you for having the patience to try phoning Sky. I've had the same problems for weeks. Suffered again today with quali on Sky F1 UHD. Nearly two decades with Sky all told, the last 3 being with Sky Stream, and the single constant over the years has been poor Sky hardware.
I can't ring up and listen to someone who has no clue telling me that the problem is my gigabit broadband with mesh throughout the house is the problem. I just haven't got it in me. If only F1 was available in another way in the UK... Sorry Sky, if any Sky employee is reading this, but so many of your customers just despair over the poor tech.

Re: Sly Stream - unable to stop pause

tvboy55 — Sat, 04 Jul 2026 19:12:55 GMT

I just did a reset on one of my pucks and currently it's working ok again - wondering if a overnight update had not worked properly - currently on build QS040.011.00P / UI 3.235.0

Re: Sly Stream - unable to stop pause

PeterPuck — Sat, 04 Jul 2026 23:26:04 GMT

Reset or restart?

Re: Sly Stream - unable to stop pause

tvboy55 — Sun, 05 Jul 2026 06:34:06 GMT

@PeterPuck Reset from the setting menu ( not a factory reset ) just a reset .

Re: Sly Stream - unable to stop pause

lettice — Sun, 05 Jul 2026 07:02:48 GMT

Seeing several of you having this pause issue.

Can we get some more information on the issue and see if we can pass back to Sky in our closed community area.

I fairly often for live Sport content use pause on a regular basis on F1 and other Sky Sports along with 'watch from start'.

Seeing a few posts here mostly around this weekends F1 viewing.

I paused for several seconds and for a few minutes many times through yesterdays live broadcast F1 sessions, cricket and Indy NXT on the Sky Sports channels and saw no issues at all.

Some clarification pointers:

Is this only happening on the actual live Sports broadcast event like F1, that has been mentioned a few times on here?

Is this on the Sky F1 UHD channel or just the Sky Main event UHD channel.

Is it also happening for those that use or watch in HD, rather then UHD.

Does a Sky Stream puck settings restart resolve the issue, for a period?

If you can, please run a test today for the pre race live F1 broadcast that starts at 12.55pm.

Before viewing the channel at the above time, perform a Sky Stream settings restart (not a physical power restart).

Can you try it several times and report if it failed, which exact channel viewing, Sky F1 UHD/HD or Sky Sports Main Event HD/UHD, with some timestamps and how long you paused it for?

Also.

As during some of any tests, as well as using the remote control pause/play button. Can you try by clicking the remote voice option and saying 'pause' or 'play' and see if that does the same.

Re: Sly Stream - unable to stop pause

tvboy55 — Sun, 05 Jul 2026 07:31:52 GMT

@lettice @Thanks for following this up - For myself it started in F1 UHD from Thursday then ended happening on every channel , but strangely on one puck only . In the end , last night , I did a reset ( this puck is powered off when not in use ) and it was fine the rest of the evening . Which made me wonder if a update had not applied properly and the reset cleared it ...

Re: Sly Stream - unable to stop pause

PeterPuck — Sun, 05 Jul 2026 08:30:08 GMT

I did a reset (not a restart) and it seems to have cleared it. Fingers crossed it gets through the F1 today.