topic Re: Sky Netlfix stuck on "Processing" in Sky Stream

Sky Netlfix stuck on "Processing"

TornadoHam111 — Thu, 25 Jun 2026 06:14:18 GMT

Got the Sky ultimate bundle yesterday and the other apps Disney & HBO Max are activated fine. When I got onto the My Sky section, and then "Your Products" it shows Netflix as Processing. Sky Ultimate & Sky stream puck say active. Any advice? Thanks.

Re: Sky Netlfix stuck on "Processing"

Nicjane123 — Thu, 25 Jun 2026 08:15:53 GMT

Yes same here betflix just sticks other apps ok

Re: Sky Netlfix stuck on "Processing"

GD1 — Thu, 25 Jun 2026 08:23:43 GMT

@TornadoHam111 @Nicjane123 Try restarting the stream puck, go to Stettings -- System Management --Resets & Updates -- Restart Device.

Re: Sky Netlfix stuck on "Processing"

TornadoHam111 — Thu, 25 Jun 2026 10:11:11 GMT

Thanks for the reply, I tried that and no luck, also clicked refresh apps also. Netflix is still sitting at "Processing" and when I go into the app it prompts me to upgrade my sky package to avail of the Netflix. Annoying.

Re: Sky Netlfix stuck on "Processing"

GD1 — Thu, 25 Jun 2026 10:13:24 GMT

@TornadoHam111 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Sky Netlfix stuck on "Processing"

Brill+Gill — Thu, 25 Jun 2026 11:59:32 GMT

Thanks for escalating this @GD1. We’ve sent @TornadoHam111 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Sky Netlfix stuck on "Processing"

Rich37scott — Wed, 01 Jul 2026 20:10:31 GMT

Hi guys I'm having the exact same problem, any help would be greatly appreciated

Re: Sky Netlfix stuck on "Processing"

Sky_Gee — Thu, 02 Jul 2026 11:24:45 GMT

Hi @Rich37scott I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Sky Netlfix stuck on "Processing"

hakimboulestin — Wed, 19 Aug 2026 20:12:21 GMT

I am also having this issue, all my products are processing and I cannot activate Netflix, Disney or hbo max.