topic Whiole Home Required in Sky Stream

Whiole Home Required

Phill1522 — Wed, 01 Jul 2026 05:43:43 GMT

I've returned Sky puck for use upstairs that wouldn't connect and now my downstairs puck has gone off looks like it's been deactivated ?

Re: Whiole Home Required

Chrisee — Wed, 01 Jul 2026 05:49:21 GMT

@Phill1522 check if the puck doenstairs is still listed in the My Devices in the Broadband section if the My Skyy app as it is possible by retrurning one puck Sky have cancelled both.

Re: Whiole Home Required

GD1 — Wed, 01 Jul 2026 06:12:28 GMT

@Phill1522 Your post has been moved to the correct board as this isn't a broadband related issue.

Re: Whiole Home Required

mikealanr — Wed, 01 Jul 2026 06:52:22 GMT

Hi @Phill1522

Sky has the concept of primary and secondary devices for Glass and Stream. Any secondary pucks or glass TVs stop working when you remove whole home.

Visit this page: https://www.sky.com/help/articles/your-devices-sky-glass

It will list the pucks on your account. Make sure that the one which should be working is set to primary. Eventually the other should be removed for your account.

MikeAlanR