https://helpforum.sky.com/t5/Sky-Stream/Its-is-trying-to-update-software/m-p/5308389#M78117 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4719602">@Sh93</a>&nbsp;</P><P>&nbsp;</P><P>Follow the guide here, including resetting remote and connecting via ethernet etc:</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/setting-up-sky-glass-updating-software" target="_blank">https://www.sky.com/help/articles/setting-up-sky-glass-updating-software</A></P><P>&nbsp;</P><P>If that doesn't work you will need to contact sky for a replacement puck.</P><P>&nbsp;</P><P>MikeAlanR</P> Tue, 30 Jun 2026 19:53:55 GMT mikealanr 2026-06-30T19:53:55Z https://helpforum.sky.com/t5/Sky-Stream/Its-is-trying-to-update-software/m-p/5308356#M78116 <P>My puck is trying to update software and ir steps ar 50% and starts again. Done all the resets - reset the WiFi and have a ethernet cable plugged into it .</P> Tue, 30 Jun 2026 19:03:27 GMT https://helpforum.sky.com/t5/Sky-Stream/Its-is-trying-to-update-software/m-p/5308356#M78116 Sh93 2026-06-30T19:03:27Z https://helpforum.sky.com/t5/Sky-Stream/Its-is-trying-to-update-software/m-p/5308389#M78117 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4719602">@Sh93</a>&nbsp;</P><P>&nbsp;</P><P>Follow the guide here, including resetting remote and connecting via ethernet etc:</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/setting-up-sky-glass-updating-software" target="_blank">https://www.sky.com/help/articles/setting-up-sky-glass-updating-software</A></P><P>&nbsp;</P><P>If that doesn't work you will need to contact sky for a replacement puck.</P><P>&nbsp;</P><P>MikeAlanR</P> Tue, 30 Jun 2026 19:53:55 GMT https://helpforum.sky.com/t5/Sky-Stream/Its-is-trying-to-update-software/m-p/5308389#M78117 mikealanr 2026-06-30T19:53:55Z