https://helpforum.sky.com/t5/Sky-Stream/Puc-freezes/m-p/5306800#M77980 <P>You have not given us much information.</P> <P>Assume this is live TV you are having issues with.</P> <P>&nbsp;</P> <P>Does sound like your puck may be suffering some local network issues at times or may be suffering some kind of interference.&nbsp;</P> <P><BR />To help you further, can you run a network speed test on your puck.<BR />Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.<BR />Choose Check Network.<BR />Would suggest running several times, over say a half hour period during tests or at your perceived busiest household internet usage time.<BR />What is your speed on the puck?</P> <P><BR />Also, can you make sure your puck is not suffering any kind of interference, more often seen as an intermittent blip, by checking&nbsp;the following that may help to resolve;<BR />Make sure you have a good 6-8 inches free on all sides of the puck.<BR />Do not stack the puck on top of any other device.<BR />If you can, have the puck in the open, not tucked away in a cabinet or sat directly behind the TV.<BR />Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.</P> Mon, 29 Jun 2026 05:15:09 GMT lettice 2026-06-29T05:15:09Z https://helpforum.sky.com/t5/Sky-Stream/Puc-freezes/m-p/5306694#M77979 <P>Puc keeps freezing&nbsp;</P> Sun, 28 Jun 2026 20:38:55 GMT https://helpforum.sky.com/t5/Sky-Stream/Puc-freezes/m-p/5306694#M77979 F24ser 2026-06-28T20:38:55Z https://helpforum.sky.com/t5/Sky-Stream/Puc-freezes/m-p/5306800#M77980 <P>You have not given us much information.</P> <P>Assume this is live TV you are having issues with.</P> <P>&nbsp;</P> <P>Does sound like your puck may be suffering some local network issues at times or may be suffering some kind of interference.&nbsp;</P> <P><BR />To help you further, can you run a network speed test on your puck.<BR />Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.<BR />Choose Check Network.<BR />Would suggest running several times, over say a half hour period during tests or at your perceived busiest household internet usage time.<BR />What is your speed on the puck?</P> <P><BR />Also, can you make sure your puck is not suffering any kind of interference, more often seen as an intermittent blip, by checking&nbsp;the following that may help to resolve;<BR />Make sure you have a good 6-8 inches free on all sides of the puck.<BR />Do not stack the puck on top of any other device.<BR />If you can, have the puck in the open, not tucked away in a cabinet or sat directly behind the TV.<BR />Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.</P> Mon, 29 Jun 2026 05:15:09 GMT https://helpforum.sky.com/t5/Sky-Stream/Puc-freezes/m-p/5306800#M77980 lettice 2026-06-29T05:15:09Z https://helpforum.sky.com/t5/Sky-Stream/Puc-freezes/m-p/5310556#M78255 <P>Thanks for the reply. I have two pucks in the house. One of them regularly freezes during live tv and when selecting other apps like Netflix. I swapped the pucks over and the problem followed the puck.&nbsp;</P> Fri, 03 Jul 2026 15:45:34 GMT https://helpforum.sky.com/t5/Sky-Stream/Puc-freezes/m-p/5310556#M78255 F24ser 2026-07-03T15:45:34Z