topic Cannot access Disney + and Amazon prime app in Sky Stream

Cannot access Disney + and Amazon prime app

DDawg — Sun, 28 Jun 2026 15:41:40 GMT

I have Sky glass and the pucks in other rooms and I cannot load the Disney + and Amazon Prime apps.
I have restarted the Puck multiple times and refreshed the apps and still no joy. I can get to the home page of both apps but when trying to wat h something I just get a black screen.
This has been an issue for the past few weeks and is now very very annoying!
Come on Sky, I pay all this money and not getting g the full service! It's really not good enough

Re: Cannot access Disney + and Amazon prime app

Hunter2660 — Sun, 28 Jun 2026 16:34:52 GMT

This does seem to be an ongoing issue. If you can it's better to use another device for now, (your Smart TV, if you have one, a Firestick etc etc), until it's resolved.

Re: Cannot access Disney + and Amazon prime app

Elaine146 — Sun, 28 Jun 2026 16:54:58 GMT

I have the same problem with Prime Video. I can watch it on my phone & through my fire stick but not streamed through my Sky puck

it always used to work until recently. I can open the app and select a programme , the adverts play but as soon as the show starts a Something went wrong message please try again later comes up. This has been going on for a week

Re: Cannot access Disney + and Amazon prime app

Hunter2660 — Sun, 28 Jun 2026 17:02:57 GMT

It's always better to use another device anyway as it will match the frame rate of the material watched which the Stream box doesn't.