topic Persistent failure of sky puck in Sky Stream

Persistent failure of sky puck

bmrice45 — Sat, 27 Jun 2026 14:20:52 GMT

Picture glitching, freezing or sky puck crashing altogether. WiFi is good and stable. This is the second puck received from sky with the same problem. I have gone through the full cycle of checks, reset, factory reset multiple times without success

Re: Persistent failure of sky puck

Angel_Aka — Sat, 27 Jun 2026 14:47:24 GMT

@bmrice45 wrote:
Picture glitching, freezing or sky puck crashing altogether. WiFi is good and stable. This is the second puck received from sky with the same problem. I have gone through the full cycle of checks, reset, factory reset multiple times without success

Have you run a network check from the get help menu on the Netflix app? It's the only way to see what speed is actually being received by the puck.

Re: Persistent failure of sky puck

bmrice45 — Sat, 27 Jun 2026 15:47:07 GMT

Huge thanks - upon checking I could see I was getting less than 3mps! - I have moved the puck which has significantly improved the speed. Hopefully this is the long term solution.

Re: Persistent failure of sky puck

bmrice45 — Sat, 27 Jun 2026 15:48:53 GMT

Huge thanks - upon checking I could see I was getting less than 3mps! - I have moved the puck which has significantly improved the speed. Hopefully this is the long term solution.

Re: Persistent failure of sky puck

Angel_Aka — Sat, 27 Jun 2026 16:00:16 GMT

@bmrice45 wrote:
Huge thanks - upon checking I could see I was getting less than 3mps! - I have moved the puck which has significantly improved the speed. Hopefully this is the long term solution.

Glad it helped. The pucks have a small WiFi antenna inside them so ideally need to be as out in the open as possible, away from any other electrical device which could cause interference.