topic Re: Apple TV App on Sky Stream and Sky Glass Issues in Sky Stream

Apple TV App on Sky Stream and Sky Glass Issues

Katie911 — Thu, 04 Jan 2024 13:59:10 GMT

I was having issues on my Sky Glass mainly getting into the Apple TV app, it kept logging me in/out the app then not loading anything i clicked to watch. I saw on a chat that someone was advised to do a complete factory reset which i did and that seemed to work that evening but now i'm having the same issue again ?

Re: Apple TV App on Sky Stream and Sky Glass Issues

Exiled-in-HH — Thu, 04 Jan 2024 14:23:09 GMT

The Apple TV+ app is available on Sky Streaming devices.... the Apple TV app is not😉

Re: Apple TV App on Sky Stream and Sky Glass Issues

Katie911 — Thu, 04 Jan 2024 14:37:29 GMT

i obviously mean the Apple TV+ APP, which shows clearly on my device.

**please can i have answers that are actually only going to help with the issue.

Re: Apple TV App on Sky Stream and Sky Glass Issues

Jones_The_Cat — Thu, 04 Jan 2024 14:55:24 GMT

@Katie911 wrote:
i obviously mean the Apple TV+ APP, which shows clearly on my device.

**please can i have answers that are actually only going to help with the issue.

Have you tried a refresh apps?

settings > system management > resets and updates > Refresh Apps

I've no idea if it works or not as I gave up using the apps on my puck, but this is what Sky usually recommends.

Re: Apple TV App on Sky Stream and Sky Glass Issues

MarkGoldsmith — Thu, 04 Jan 2024 14:59:23 GMT

@Jones_The_Cat wrote:
@Katie911 wrote:
i obviously mean the Apple TV+ APP, which shows clearly on my device.

**please can i have answers that are actually only going to help with the issue.
Have you tried a refresh apps?
settings > system management > resets and updates > Refresh Apps

I've no idea if it works or not as I gave up using the apps on my puck, but this is what Sky usually recommends.

Also note it can take up to 24 hours for the app refresh to take affect. So i'd suggest kicking it off but then not trying to open Apple TV app for 24 hours.

Re: Apple TV App on Sky Stream and Sky Glass Issues

Exiled-in-HH — Thu, 04 Jan 2024 16:19:35 GMT

It's real shame the Sky Streaming devices don't support the Apple TV app😉

Re: Apple TV App on Sky Stream and Sky Glass Issues

Exiled-in-HH — Thu, 04 Jan 2024 16:21:07 GMT

Is the only solution a complete factory reset?

Do the messaging team know?

Re: Apple TV App on Sky Stream and Sky Glass Issues

MarkGoldsmith — Thu, 04 Jan 2024 16:22:58 GMT

@Exiled-in-HH wrote:
Is the only solution a complete factory reset?

No - factory resets should not just be done willy nilly.