https://helpforum.sky.com/t5/Sky-Stream/Intermittent-picture-loss/m-p/5304688#M77795 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4715203">@KB721</a>&nbsp; &nbsp;Hi, if you are not connected via an Ethernet cable try and reposition the puck. &nbsp;As a guide, ideally in the same room as your router, sitting alone with no other objects touching it, with about 6 inches of space around it. &nbsp;See if that helps.</P> Thu, 25 Jun 2026 11:20:52 GMT Stephen+Mourton 2026-06-25T11:20:52Z https://helpforum.sky.com/t5/Sky-Stream/Intermittent-picture-loss/m-p/5304318#M77772 <P>Have connected sky hub with streaming puck as new system and picture dropping out intermittently on different channels. Still have sound&nbsp;</P> Wed, 24 Jun 2026 19:52:27 GMT https://helpforum.sky.com/t5/Sky-Stream/Intermittent-picture-loss/m-p/5304318#M77772 KB721 2026-06-24T19:52:27Z https://helpforum.sky.com/t5/Sky-Stream/Intermittent-picture-loss/m-p/5304688#M77795 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4715203">@KB721</a>&nbsp; &nbsp;Hi, if you are not connected via an Ethernet cable try and reposition the puck. &nbsp;As a guide, ideally in the same room as your router, sitting alone with no other objects touching it, with about 6 inches of space around it. &nbsp;See if that helps.</P> Thu, 25 Jun 2026 11:20:52 GMT https://helpforum.sky.com/t5/Sky-Stream/Intermittent-picture-loss/m-p/5304688#M77795 Stephen+Mourton 2026-06-25T11:20:52Z