Internet

Mustang2017 — Thu, 25 Jun 2026 10:04:28 GMT

My Sky Stream keeps dropping our 3 or 4 times a day, I have to reboot my router or the puck to get the system back on, this has only happened over the last 4 + weeks, I have logged the issue with Sky and understood I would get a call back which didn't or hasn't happened (No surprise there!)

Running all the tests re the help pages all reports no issues!

Would a wifi booster/extender improve matters and is so is there a reccomendation on the product to purchase?

Re: Internet

MarkGoldsmith — Thu, 25 Jun 2026 10:36:28 GMT

@Mustang2017 wrote:
My Sky Stream keeps dropping our 3 or 4 times a day, I have to reboot my router or the puck to get the system back on, this has only happened over the last 4 + weeks, I have logged the issue with Sky and understood I would get a call back which didn't or hasn't happened (No surprise there!)
Running all the tests re the help pages all reports no issues!
Would a wifi booster/extender improve matters and is so is there a reccomendation on the product to purchase?

The best to know if a Wifi extender would help, is to first confirm that the Wifi signal is the problem. The best way to do this is to temporarily connect the stream puck via an ethernet cable instead of using Wifi ( and disable Wifi in the puck's settings). If you experience no issues when on ethernet then that would indicate that the Wifi signal is the cause of your problem, if you still experience issues via ethernet that would imply its something else, whether its an issue with the puck or the router.

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Internet

Re: Internet