topic Re: Sky puc in Sky Stream

Sky puc

mildec — Wed, 24 Jun 2026 15:35:59 GMT

If puc goes into standby then it wont switch on again. I turn off at wall. Leave for a minute then switch on. Sometimes it works but most times it doesn't. It takes around 5 attempts to get it to work. It's not the sky broadband because everything else that's connects to broadband works. I have reset it but still have problem. I try pressing the on button but that does nothing.

Re: Sky puc

Angel_Aka — Wed, 24 Jun 2026 17:29:27 GMT

@mildec wrote:
If puc goes into standby then it wont switch on again. I turn off at wall. Leave for a minute then switch on. Sometimes it works but most times it doesn't. It takes around 5 attempts to get it to work. It's not the sky broadband because everything else that's connects to broadband works. I have reset it but still have problem. I try pressing the on button but that does nothing.

Probably best you contact Sky for further troubleshooting and potential replacement of your puck.

If it's only recently started doing this then it may be heat-related. The pucks don't have much in the way of thermal control.

Re: Sky puc

lettice — Wed, 24 Jun 2026 17:45:40 GMT

@mildec

Sounds like Sky may need to run some tests with you and maybe a replacement

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: Sky puc

Brill+Gill — Thu, 25 Jun 2026 08:08:40 GMT

Thanks for escalating this @lettice. We’ve sent @mildec an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.