2 second freeze

Kev1980 — Sun, 21 Jun 2026 08:47:53 GMT

I have had a few issues since joining Sky, UHD which has been resolved. Random switch offs but the recent one is becoming a pain.

Not a set time but roughly 2/3 times every hour you get a 2 second freeze. Doesn't. Happen when using Netflix or Disney Plus.

Refreshed, reset and Internet speed checks all done (300/400 mbps)

Puck is out in the open as well.

Re: 2 second freeze

Jason- — Mon, 22 Jun 2026 13:08:14 GMT

Hey @Kev1980, thanks for taking the time to join our Community and make your first post! 🥳

We're really sorry that this is to report issues you're having with Sky Stream. I'll send you an invite to a private chat shortly and we can help you get things working better for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

topic 2 second freeze in Sky Stream

2 second freeze

Re: 2 second freeze