topic HUGE PROBLEMS!!!! in Sky Stream

HUGE PROBLEMS!!!!

Neil262 — Sat, 20 Jun 2026 18:58:15 GMT

I'm now on my second puck!!!!! Guess what?????????????

not working again!!!! AGAIN!!!!!!!!

do not even think about charging me for this month! Do not even think about it! You get someone out to my house and you get this fixed! And I want 6 months free! This is an absolute JOKE!!!!!!!

Re: HUGE PROBLEMS!!!!

Daniel0210 — Sat, 20 Jun 2026 19:06:53 GMT

@Neil262
You may not be aware but you haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers.

If you believe the puck is faulty report it to Sky.

(Post moved from broadband board).

Billing continues during a fault and six months free subscription is totally unrealistic..

Re: HUGE PROBLEMS!!!!

SKY1992bf — Sat, 20 Jun 2026 19:27:14 GMT

@Neil262 There is also no engineer support for sky stream if you believe that the replacement puck is also faulty, contact sky and they may dispatch another after going through the troubleshooting process with the current one first

Re: HUGE PROBLEMS!!!!

GD1 — Sat, 20 Jun 2026 22:38:00 GMT

@Neil262 wrote:

I'm now on my second puck!!!!! Guess what?????????????

not working again!!!! AGAIN!!!!!!!!

do not even think about charging me for this month! Billing continues as normal failure to pay will result in no service at all. Do not even think about it! You get someone out to my house and you get this fixed! Thats not going to happen as Sky Stream does not have engineer support And I want 6 months free! Not going to happen either This is an absolute JOKE!!!!!!!

And @Daniel0210 has posted this is a customer helps customer community no on e from Sky will know who you are from your post.

Re: HUGE PROBLEMS!!!!

Me134 — Sun, 21 Jun 2026 06:02:22 GMT

@Neil262 wrote:
I'm now on my second puck!!!!! Guess what?????????????

not working again!!!! AGAIN!!!!!!!!

do not even think about charging me for this month! Do not even think about it! You get someone out to my house and you get this fixed! And I want 6 months free! This is an absolute JOKE!!!!!!!

We're only other customers here, like yourself, but if you could explain the issue (preferably without caps lock or exclamation marks) someone could actually offer you advice?

Re: HUGE PROBLEMS!!!!

Paddiewack — Tue, 23 Jun 2026 09:02:47 GMT

So....... not happy eh?