https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-and-router/m-p/5298949#M77373 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4193233">@Chloe142</a>&nbsp;</P><P>&nbsp;</P><P>It's not very clear what your WiFi issue is. Are you saying your LG TV isn't finding your sky router? This would be better posted to the broadband board for someone with the relevant knowledge to help as isn't related to the puck. Your Puck wouldn't need to change WiFi if it was working previously...</P><P>&nbsp;</P><P>Re the remote. Try pressing 7 and 9 for three seconds and the 1 and 3. If you are having issues specifically&nbsp; with the remote not turning the TV off see: <A href="https://www.sky.com/help/articles/remote-control-help-sky-glass-lg-tv" target="_blank">https://www.sky.com/help/articles/remote-control-help-sky-glass-lg-tv</A></P><P>&nbsp;</P><P>MikeAlanR</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 16 Jun 2026 17:24:22 GMT mikealanr 2026-06-16T17:24:22Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-and-router/m-p/5298900#M77371 <P>Having purchased a new LG tv it gives the potion 2.4g and 5g but the router only finds the 2.4g also i have tried numerous times on the puck remote buttons 1 and 3 to set the volume but it does not work&nbsp;</P> Tue, 16 Jun 2026 16:12:52 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-and-router/m-p/5298900#M77371 Chloe142 2026-06-16T16:12:52Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-and-router/m-p/5298949#M77373 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4193233">@Chloe142</a>&nbsp;</P><P>&nbsp;</P><P>It's not very clear what your WiFi issue is. Are you saying your LG TV isn't finding your sky router? This would be better posted to the broadband board for someone with the relevant knowledge to help as isn't related to the puck. Your Puck wouldn't need to change WiFi if it was working previously...</P><P>&nbsp;</P><P>Re the remote. Try pressing 7 and 9 for three seconds and the 1 and 3. If you are having issues specifically&nbsp; with the remote not turning the TV off see: <A href="https://www.sky.com/help/articles/remote-control-help-sky-glass-lg-tv" target="_blank">https://www.sky.com/help/articles/remote-control-help-sky-glass-lg-tv</A></P><P>&nbsp;</P><P>MikeAlanR</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 16 Jun 2026 17:24:22 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-and-router/m-p/5298949#M77373 mikealanr 2026-06-16T17:24:22Z