https://helpforum.sky.com/t5/Sky-Stream/Sky-streaming-sound-freeze/m-p/5298758#M77352 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Tue, 16 Jun 2026 11:58:19 GMT N_chill 2026-06-16T11:58:19Z https://helpforum.sky.com/t5/Sky-Stream/Sky-streaming-sound-freeze/m-p/5298372#M77318 <P>My Sky streaming via the puck keeps freezing just for a second, sound usually. I've tried all the troubleshooting guides and nothing has solved it. I've even replaced the tv with my Sky protect policy and it is still doing it on all channels . Any suggestions please?</P> Mon, 15 Jun 2026 18:33:01 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-streaming-sound-freeze/m-p/5298372#M77318 Rose+Scarborough 2026-06-15T18:33:01Z https://helpforum.sky.com/t5/Sky-Stream/Sky-streaming-sound-freeze/m-p/5298758#M77352 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Tue, 16 Jun 2026 11:58:19 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-streaming-sound-freeze/m-p/5298758#M77352 N_chill 2026-06-16T11:58:19Z