Sky stream issue

kH861256 — Mon, 15 Jun 2026 17:32:43 GMT

I have my sky stream puck connected via ethernet cable to my hub (sr203). The hub is connected to openreach ONT with fibre 100. However I am experiencing slow speeds and apps either failing to load or being extremely sluggish such as netflix.

I have done numerous speed tests through both the netflix app (110mb/s) and also through my phone which is giving similar speeds so speed to the puck isn't an issue.

I have also tried refreshing the apps but this doesn't solve this issue.

As an aside I do have a mesh network,Deco x50 ( AP mode) set up but as puck is connected to Hub via ethernet I don't think this is causing any interference.

I also have the wifi on the hub turned off.

Does anyone have any ideas or fixes?

Re: Sky stream issue

ProbsSteph — Tue, 16 Jun 2026 13:06:58 GMT

Thanks for escalating this. We’ve sent an invite to chat.

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topic Sky stream issue in Sky Stream

Sky stream issue

Re: Sky stream issue