https://helpforum.sky.com/t5/Sky-Stream/Update-so/m-p/5298082#M77286 <P>Tried all the normal steps and nothing as changed&nbsp;</P> Mon, 15 Jun 2026 12:36:17 GMT Andy772 2026-06-15T12:36:17Z https://helpforum.sky.com/t5/Sky-Stream/Update-so/m-p/5295157#M77080 <P>My puck upstairs keeps saying updating software connecting. Been like this for a week! Tried all the steps but nothing works&nbsp;</P> Thu, 11 Jun 2026 07:14:51 GMT https://helpforum.sky.com/t5/Sky-Stream/Update-so/m-p/5295157#M77080 Andy772 2026-06-11T07:14:51Z https://helpforum.sky.com/t5/Sky-Stream/Update-so/m-p/5295338#M77093 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4705148">@Andy772</a>&nbsp;</P><P>&nbsp;</P><P>Have you tried the steps outlined here:</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/setting-up-sky-glass-updating-software" target="_blank">https://www.sky.com/help/articles/setting-up-sky-glass-updating-software</A></P><P>&nbsp;</P><P>MikeAlanR</P> Thu, 11 Jun 2026 10:48:47 GMT https://helpforum.sky.com/t5/Sky-Stream/Update-so/m-p/5295338#M77093 mikealanr 2026-06-11T10:48:47Z https://helpforum.sky.com/t5/Sky-Stream/Update-so/m-p/5297565#M77244 <P>So spent 6 hours trying to sort this and all sky wanted to do was charge me for a new box. Very disappointed and definitely looking to leave now once my contract is up&nbsp;</P> Sun, 14 Jun 2026 16:33:14 GMT https://helpforum.sky.com/t5/Sky-Stream/Update-so/m-p/5297565#M77244 Andy772 2026-06-14T16:33:14Z https://helpforum.sky.com/t5/Sky-Stream/Update-so/m-p/5298082#M77286 <P>Tried all the normal steps and nothing as changed&nbsp;</P> Mon, 15 Jun 2026 12:36:17 GMT https://helpforum.sky.com/t5/Sky-Stream/Update-so/m-p/5298082#M77286 Andy772 2026-06-15T12:36:17Z