topic 2nd Sky puck in Sky Stream

2nd Sky puck

Li59 — Mon, 15 Jun 2026 00:48:33 GMT

I've just installed a puck in my living room and tried to install one in my bedroom, the 2nd one wouldn't install, tried all the steps to re boot and even got it replaced, but still have the same problem, stuck on updating software, I don't have Ethernet cable and my internet speed is 77.06Mbps, the first one is up and running so do know why 2nd one won't install, I've tried putting it in the living room, I've spent a lot of time on what seems a useless

Re: 2nd Sky puck

AceRimmer — Mon, 15 Jun 2026 13:09:47 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141