Help!

wdhayden — Sat, 13 Jun 2026 09:22:50 GMT

Over the last few months my Sky Stream Puck has become slow, unresponsive, blank screen, apps not loading.

My internet if fine - 900mbs.

when I reset the box everything works fine for about a day, then it goes slow and laggy again and once again gives me blank screens or apps that won't load or freeze.

What can I do?

Re: Help!

mikealanr — Sat, 13 Jun 2026 17:41:43 GMT

Hi @wdhayden

Your internet speed doesn't really mean anything. The speed that the puck is getting and the stability of the connection between the puck and router and router and internet is important.

What speed is netflix showing as your puck getting (profile pic > get help? > Check your connection).

Might be worth checking this while working OK and checking when playing up. You can then start to get a better picture. I.e. is there contention on your network at specific times of day, has the router changed network channels etc.

The other thing is to try is use ethernet and disable WiFi on the puck and see if that retains stability.

MikeAlanR

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Help!

Re: Help!