https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5296726#M77184 <P>Often issues like you are reporting are around a poor wifi signal to your Sky Stream puckor some kind of local interference.<BR /><BR />Best way to test is via a network speed test on each of your Pucks.<BR />Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.<BR />Choose Check Network.<BR />Would suggest running the test a few times, over say a half hour period during tests.<BR />What is your speed for each puck?</P> <P><BR />Also, as mentioned above it may be suffering from interference, moreoften seen as an intermittent blip<BR />Not always a cure, but the following may help to resolve;<BR />Make sure you have a good 6-8 inches free on all sides of the puck.<BR />Do not stack the puck on top of any other device.<BR />If you can, make sure the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.<BR />Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.<BR /><BR />Plus, change both your pucks to following recommended settings set in Settings&gt;<BR />Set Network standby mode to ON.<BR />Turn wifi OFF under Network if ever connected via ethernet.</P> Sat, 13 Jun 2026 06:39:36 GMT lettice 2026-06-13T06:39:36Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5296600#M77170 My sky pick just keeps jumping and freezing making it nearly impossible to watch love things. Picture becomes blurry or just completely loses picture Fri, 12 Jun 2026 19:46:48 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5296600#M77170 Andyroo5286 2026-06-12T19:46:48Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5296726#M77184 <P>Often issues like you are reporting are around a poor wifi signal to your Sky Stream puckor some kind of local interference.<BR /><BR />Best way to test is via a network speed test on each of your Pucks.<BR />Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.<BR />Choose Check Network.<BR />Would suggest running the test a few times, over say a half hour period during tests.<BR />What is your speed for each puck?</P> <P><BR />Also, as mentioned above it may be suffering from interference, moreoften seen as an intermittent blip<BR />Not always a cure, but the following may help to resolve;<BR />Make sure you have a good 6-8 inches free on all sides of the puck.<BR />Do not stack the puck on top of any other device.<BR />If you can, make sure the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.<BR />Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.<BR /><BR />Plus, change both your pucks to following recommended settings set in Settings&gt;<BR />Set Network standby mode to ON.<BR />Turn wifi OFF under Network if ever connected via ethernet.</P> Sat, 13 Jun 2026 06:39:36 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5296726#M77184 lettice 2026-06-13T06:39:36Z