Techical fault on sky stream puk

Rickamy7529 — Wed, 10 Jun 2026 19:34:05 GMT

Sky stream puk regularly says there is a technical fault whilst playing from the playlist and freezes.

Re: Techical fault on sky stream puk

Max1948 — Wed, 10 Jun 2026 20:38:30 GMT

Mine to for the last 5 days. Can only access Netflix

Re: Techical fault on sky stream puk

Gincap — Thu, 11 Jun 2026 10:08:10 GMT

Sounds like a weak WiFi signal run a test in Netflix under settings to see how strong your signal is to the puck.

Re: Techical fault on sky stream puk

lettice — Thu, 11 Jun 2026 12:17:47 GMT

This is often the result of not having a reluiable or poor wifi signal to your Sky Stream puck or it may be suffering from some local interference.

Best way to test is via a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, over say a half hour period during tests.
What is your speed for each puck?

As mentioned above, it may also be suffering from interference, more often seen as an intermittent blip.
Not always a cure, but the following may help to resolve;
Make sure you have a good 6-8 inches free on all sides of the puck.
Do not stack the puck on top of any other device.
If you can, have the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.
Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.

Plus, change both your pucks to following recommended settings set in Settings>
Set Network standby mode to ON and turn wifi OFF under Network if connected via ethernet.

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Techical fault on sky stream puk

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