topic Sky stream wont turn on with remote in Sky Stream

Sky stream wont turn on with remote

Rjtaylor3 — Tue, 09 Jun 2026 18:39:49 GMT

I have had a sky stream puck for a couple of years.

After it been off for a while I cant turn it back on with the remote or power button underneath, it needs turning on and off at the wall for it to recognise and to reboot.

It is a brand new remote and works fine once it is actually on and no issues with the wifi connection but when look online says its not connected to the wifi until been turned on and off at the wall then seems to pick up the signal again

Re: Sky stream wont turn on with remote

lainys — Wed, 10 Jun 2026 11:08:48 GMT

Hi there @Rjtaylor3 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Sky stream wont turn on with remote

lainys — Wed, 10 Jun 2026 11:17:07 GMT

Hello @Rjtaylor3,

Could you please go to your profile, select Preferences, then Messages, and confirm that your private message settings are turned on?

If they’re currently off, please enable them so we can send you a private message. Please let us know once this has been done so we can send the private message over to you.

I look forward to your reply.

^Lainy

Re: Sky stream wont turn on with remote

Rjtaylor3 — Sun, 30 Aug 2026 14:27:50 GMT

Hi it should be done now