https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-problem/m-p/5294101#M76990 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3086913">@Tafw</a>&nbsp;wrote:<BR /><P>We have 3 pucks. 1 puck is giving problems. Started about 2 weeks ago. Picture freezing and pixelated. Also sound dropping out. Unplugging and rebooting solves problem for a while but problem returns. We are now rebooting multiple times per day, problem seems to be getting worse. Also have rebooted our router.&nbsp;</P><HR /></BLOCKQUOTE><P>Have you tried switching the pucks around, and seeing if the problematic puck is causing issues in other locations in your property? If it does you know the puck is faulty, if it doesn't and a previously working puck doesn't work in the same location then it will likely be down to poor network conenctivity to that part of your property.</P> Tue, 09 Jun 2026 17:18:04 GMT MarkGoldsmith 2026-06-09T17:18:04Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-problem/m-p/5294047#M76988 <P>We have 3 pucks. 1 puck is giving problems. Started about 2 weeks ago. Picture freezing and pixelated. Also sound dropping out. Unplugging and rebooting solves problem for a while but problem returns. We are now rebooting multiple times per day, problem seems to be getting worse. Also have rebooted our router.&nbsp;</P> Tue, 09 Jun 2026 16:09:45 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-problem/m-p/5294047#M76988 Tafw 2026-06-09T16:09:45Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-problem/m-p/5294101#M76990 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3086913">@Tafw</a>&nbsp;wrote:<BR /><P>We have 3 pucks. 1 puck is giving problems. Started about 2 weeks ago. Picture freezing and pixelated. Also sound dropping out. Unplugging and rebooting solves problem for a while but problem returns. We are now rebooting multiple times per day, problem seems to be getting worse. Also have rebooted our router.&nbsp;</P><HR /></BLOCKQUOTE><P>Have you tried switching the pucks around, and seeing if the problematic puck is causing issues in other locations in your property? If it does you know the puck is faulty, if it doesn't and a previously working puck doesn't work in the same location then it will likely be down to poor network conenctivity to that part of your property.</P> Tue, 09 Jun 2026 17:18:04 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-problem/m-p/5294101#M76990 MarkGoldsmith 2026-06-09T17:18:04Z