3 channels freezing

Leon46 — Mon, 08 Jun 2026 18:16:13 GMT

Hi all,

I've just purchased Sky Stream and set it up today, and am having trouble with BB1, BBC2 & ITV. The video on these channels freezes about every 5 seconds for half a second causing a stuttering effect, although the audio is fine.

This is happening on all 3 boxes, 2 on Wifi and 1 on a wired connection. On all 3 boxes evrything else works fine, including the UHD sport channels. I haven't done a wired speedtest but am getting around 300mbps on my phone. My internet is idnet 1000mbps.

I've tried rebooting my router etc but to no avail.

Any advice would be appreciated

Re: 3 channels freezing

lainys — Tue, 09 Jun 2026 09:22:32 GMT

Hi there Leon46, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic 3 channels freezing in Sky Stream

3 channels freezing

Re: 3 channels freezing