topic Re: New puck set up in Sky Stream

New puck set up

Andy_B1 — Sat, 06 Jun 2026 12:52:30 GMT

I received a new puck today and all seemed to be going well after I forced it to do a software update but now it won't let me enter my PIN. I've entered the PIN used on everythingelse I have for Sky and it says it's wrong then it asked me to enter the last four numbers of my streaming account and it says I'm putting in the wrong numbers when I know I'm not. Is there another option before I put it back on it's box and return it in digust?

Re: New puck set up

lettice — Sat, 06 Jun 2026 13:07:02 GMT

When you set up Sky Glass and Sky Stream, you need to enter your Sky TV PIN. This should be the last 4 digits of the mobile number you used when you ordered. You can change the PIN during setup.

Changed your mobile number since then? You'll still need to use the last 4 digits of the mobile number you gave when you ordered

More info here;

https://www.sky.com/help/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/your-sky-glass-pin