topic Re: Sky stream judder in Sky Stream

Sky stream judder

darrenturner — Wed, 03 Jun 2026 11:04:55 GMT

Hi my newly installed sky stream puck keeps freezing for a second then is fine for a minute or so and it repeats. Any help please

Re: Sky stream judder

Angel_Aka — Wed, 03 Jun 2026 11:50:55 GMT

@darrenturner wrote:
Hi my newly installed sky stream puck keeps freezing for a second then is fine for a minute or so and it repeats. Any help please

Tried rebooting it? Checked your broadband speed? Run a network check from the get help menu on the Netflix app. This will tell you the speed the puck is actually receiving. A minimum of 25Mbps is required.

Re: Sky stream judder

darrenturner — Wed, 03 Jun 2026 12:02:49 GMT

We are on full fibre new sky internet hub and brand new puck. Just changed contract so they are getting a call this evening as still in 30 day cooling period

Re: Sky stream judder

Tommy2 — Wed, 03 Jun 2026 13:43:05 GMT

I understand that youve tried rebooting it and taht youve got full fibre but what is the WIFI coverage like ? it may be worth going on the Netflix app and permoring a speed test.

Re: Sky stream judder

Hunter2660 — Wed, 03 Jun 2026 13:50:08 GMT

Absolutely try the Netflix app speed test first. It doesn't matter what speed the router is receiving if the puck isn't getting an adequate stable connection.

Re: Sky stream judder

darrenturner — Wed, 03 Jun 2026 14:20:16 GMT

The router is 600 mm from the puck I was thinking about trying a data cable I know it's only 100mbs but worth a try. I also have a sky glass air tv but I haven't looked at that and again room above the router

Re: Sky stream judder

Angel_Aka — Wed, 03 Jun 2026 14:26:53 GMT

@darrenturner wrote:
The router is 600 mm from the puck I was thinking about trying a data cable I know it's only 100mbs but worth a try. I also have a sky glass air tv but I haven't looked at that and again room above the router

Yes, if you've got an ethernet cable handy connect it to the puck and your router, then turn WiFi off on the puck's network settings. Do a restart of the puck to make sure it locks the ethernet connection. They have an annoying habit of trying to use WiFi even when the ethernet cable is attached.

Re: Sky stream judder

purpleparrotuk — Wed, 03 Jun 2026 17:52:09 GMT

Is your box on Q38 software? Check in the settings. If it is there is a bug that causes this and no matter what you do it might not fix it.